Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.
BPO philosophy is to outsource non core-competencies and allow other businesses to perform these functions. Have functions performed by experienced businesses, skilled in the right areas--and capable of performing these skills at a lower cost.
The Business Process Outsourcing (BPO) industry in India has grown at an astronomical rate... over 70 percent a year for many years, and is now, as of 2007, worth billions, employing hundreds of thousands of people. According to McKinsey and company, BPOs will deliver over $17 billion in revenue, and employ over 1 million people in 2008.
Successfully outsource high quality customer care and BPO-ITES services -- don't get left behind. It's time for your business to tap into the offshore talent pool.
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